Shipping Options
Shipping Within New Zealand
All NZ orders are shipped either from select stores in Auckland or from our Melbourne DC, depending on product availability.
We offer FREE Standard Shipping on all NZ orders over $79.00.
For orders under $79.00, shipping is $9.90 NZD. Please allow 2–7 business days for delivery.
Rest Of The World
NZD $25 International Standard - allow 6-10 business days to most major metro areas.
We cannot ship to a PO Box for International Orders.
Your order may incur customs charges and taxes. You are wholly liable for the payment of all customs charges and taxes.
Delivery Timeframes
Please note, the delivery timeframes above are estimates only.
We aim to ship all orders within 1-2 business days. During busy sale periods, there may be a delay in processing your order due to an increase in order volumes.
Orders are not dispatched on weekends or Victorian Public Holidays.
Once your parcel has left our warehouse, we have no control over it. Novo is not responsible for delays caused by postal carriers. Delays can occur due to busy holiday periods, public holidays, and extreme weather.
Unfortunately, we are not able to guarantee a delivery date.
If you have not received your order within the delivery timeframes above, please contact us at estore@novogroup.com.au. To ensure we’re able to assist you quickly, please provide your full name and Online Order number.
Billing & Shipping Details
Before you confirm your order, please double check your shipping details and the sizes are correct. All fields marked with an asterisks (*) are mandatory, including phone number.
If your item is Returned to Sender due to incorrect or incomplete shipping details provided by yourself, you may be liable for additional postage costs.
